Terms & Conditions

Privacy Policy


Product Information

All items are handmade by myself.

Great care has been taken to accurately describe and photography each item.

As they are individually handmade they may differ slightly from the images shown but this only makes them special and unique.




Credit / Debit card and PayPal can be used when ordering through the website, which is secure and confidential.

If you would prefer to pay by another method then please contact me.

Postage & Packaging


FREE UK postage

Items are sent via Royal Mail standard delivery service within 1 - 3 working days after payment has been received.

All items will be securely packed to ensure safe delivery.

Custom / personalised orders will be posted by an agreed date.

Returns & Refunds


I do hope you will be happy with your purchase.

If for some reason you are not then please contact me within 14 days of purchase to discuss .

Returned items must be in resalable condition and securely packaged, with proof of postage.

Regrettably any postage paid can not be refunded.

Damaged / broken items please send me photographs so that I can make any necessary claims with the courier.

Custom / personalised items sorry but no refunds.

Privacy Policy

I Tracey Startin am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button, I will receive your email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for seven years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

This website is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by me adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by my store and its service providers.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

Additional Information


For personalised / custom orders, wholesale enquiries or anything else , please just contact me to discuss.

Every effort is made to ensure the smooth running of this website, however I can not be held responsible for it being temporarily unavailable or any technical issues beyond my control.

Please check the website regularly for any changes in the T & C's

All sales are subject to UK law and any claims made must be made in a UK court of law.

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Copyright ©  2020  Tracey Startin  Stitch Galore all rights reserved 

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